Terms & Conditions

Shipping & Returns

If you have placed an order, and then decide that you would like to add to that order, please e-mail us immediately at active@orthogum.com. If a packing slip has not been created for the order, we will happily add to the order. If a packing slip has already been created, we will not be able to add to the original order.

 

If you are not satisfied with the product for any reason we will return 100% of your money with an emailed copy of the receipt and remaining product, within 15 days of the purchase.*

*The customer is responsible for returning remaining product

and the cost of shipping of the product.

Shipping: US Customers

U.S. orders are shipped from U.S. through FEDEX/UPS/DHL, and the estimated delivery time is 5-7 business days from the date the order is processed.

We are not responsible for packages that go missing internationally. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.

Shipping: Canadian Customers

Canadian orders are shipped from U.S. through The United States Postal Service, and the estimated delivery time is 5-10 working days from the order.

 

We are not responsible for packages that go missing internationally. We will help as much as possible in the event your package goes missing, but ultimately lost packages are the fault of the shipping provider and we cannot assume the responsibility of replacing or refunding missing packages.

Shipping Address

The customer is responsible for providing all shipping information. Please make sure that your shipping information is correct and complete before submitting your order.

 

OrthoGum Inc. is not responsible for shipments that are delayed or returned as a result of incorrect or incomplete shipping information, failed delivery attempts, and/or unclaimed packages.

 

If you have unintentionally entered incorrect shipping information, please immediately contact

Customer Support at active@orthogum.com. We cannot guarantee that it will be possible to update the information before your package ships out, but we will do our best to change the information in the system.

 

If your package ships out with an incorrect address on it, and the package is lost, we are not responsible for shipping a new package to you.

 

If your package ships out with an incorrect address on it, but the package eventually is returned to our our headquarters, it is your responsibility to pay for the reshipment costs on the package; alternatively, we can refund the cost of the order minus a 3% restocking fee.

 

Please enter the precise shipping address. If, for example, you enter both a street address and a PO box number, we will need to contact you to confirm which place the package should be sent to. Your order will remain on hold until we confirm the shipping address. If we cannot get in touch with you within 3 days of when you placed your order, the order will be canceled.

 

Support e-mails will not always be answered on the weekends. We will do our best to contact you as soon as possible once we receive your request for support.

Missing Packages

Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.

 

We are NOT the delivery carrier and, therefore, are not responsible for undelivered packages. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you.

 

It is the customer's responsibility to read the shipping options below before purchase to be informed about which carrier services offer automatic insurance and what the terms of that insurance are.

Currently, no package is insured above and beyond the automatic insurance offered by certain carriers. If the delivery carrier doesn't deliver your package or claims to have made the delivery but you have not received it, we will do our best to help you locate the package by opening an investigation with the carrier.

 

We are NOT the delivery carrier and, therefore, are not responsible for undelivered packages. We are unable to reship a package that is not received, as it is the responsibility of the delivery carrier to ensure that the package reaches you.

 

It is the customer's responsibility to read the shipping options below before purchase to be informed about which carrier services offer automatic insurance and what the terms of that insurance are.

 

Cancelling Your Subscription

When starting a OrthoGum Membership, you agree to be billed in a recurring fashion on a per-order basis until your subscriptions is cancelled.

 

You will be charged the same amount for each order that is generated from your subscription unless configuration changes are made to the subscription. This includes cancelling a subscription and later starting one of a similar configuration. If you are unhappy with your purchase for any reason, please contact us at active@orthogum.com. We are happy to help find a solution that works for you!

Your subscription may be cancelled at any time via PayPal. Here are the steps to cancel your subscription:

Step 1:

Login to your PayPal account via www.paypal.com

Step 2:

Go to "Settings"(the small gear icon in the upper right corner of your screen).

Step 3:

Click "Payments"

Step 4:

Click "Manage Automatic Payments"

Step 5:

Click the Merchant who's agreements you'd like to cancel and click "Cancel"

Step 6:

Next to "Status", click "Cancel".

Step 7:

Click "Cancel Automatic Payments" to complete your request.

Be on Your Way to Your Best Smile.

Denver, Colorado USA

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